FAQ
1. How long does shipping take?
We offer the following shipping options:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Free Standard Shipping (7–14 business days): $10
Delivery times may vary depending on your location.
2. Do you ship within the United States?
Yes, we currently ship across the United States.
3. When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation.
4. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email.
5. Are your kitchen tools safe to use?
Yes, our products are made from safe and durable materials suitable for everyday kitchen use.
6. Are your products dishwasher safe?
Some items are dishwasher safe. Please check the product description for specific care instructions.
7. What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery, and we will assist you with a replacement or refund.
8. Do you accept returns or exchanges?
Yes, we accept returns or exchanges under certain conditions. Please contact our support team for assistance.
9. Do you offer discounts or promotions?
We occasionally run promotions. Be sure to check our store for updates.
10. How can I contact customer support?
You can contact us via email anytime. We aim to respond within 24–48 hours.